How do I return an item?

Q: What happens if my product needs service?

A: Contact us first to find out what to do for your specific product. Depending on the product and the manufacturers warranty offered you may be required to call or log your warranty claim directly with the manufacturer. We will assist you with this process if you need it.

Q: What if the service centre can't resolve my problem?

A: With the volume of equipment that we supply to companies all over Australia, the chances are that if you're having a problem with your equipment we've seen it before. We're here to help, so call us on (02) 9191-4991 or email

Q: What if the product is faulty upon receipt?

A: Please contact us immediately to make a DOA claim for a replacement product if possible. DOA claims must be received within 7 days of the receipt of your product.

Q: What is your returns policy?

A: Please ensure that you speak to us or email us before purchasing to determine if a product meets your needs.

Slate PC abides by the Australian Consumer Law and under certain circumstances products may be returned.